Our Privacy statement
At hifiSSB we understand that we have a responsibility to protect and
respect your privacy and look after your personal data.
This Privacy Notice, inclusive of our General Terms of Service, explains
what personal data we collect, how we use your personal data, reasons we
may need to disclose your personal data to others and how we store your
personal data securely.
GDPR Data Protection law will take effect on 25 May 2018
This Privacy Notice sets out your rights under the new laws.
Who are we?
Hifissb is an online business providing Ham Radio Spare parts and
accessories. Our registered office is at 29 Greenhill Close, MK5 8DQ, Milton Keynes, United Kingdom.
How the law protects you the customer
Data protection laws state that we are only able to process personal data
if we have valid reasons to do so. The basis for processing your personal
data includes, but is not limited to, your consent, performance of a
contract, to enable billing and remittance, and to contact you for customer
How do we collect personal data from you?
We receive information about you from you when,
1) You use our website
2) Complete forms on our website
3) If you contact us by phone, email, live-chat or otherwise in respect of
any of our products and services or during the purchasing of any such
4) Additionally we also collect information from you when you sign up,
enter a competition, promotion or survey or when you inform us of any other
5) If you provide us with personal data about a third party (for example
when ordering for someone else on their behalf or having it delivered to
someone else), you warrant that you have obtained the express consent from
the third party for the disclosure and use of their personal data.
What type of data do we collect from you?
The personal data that we may collect from you includes your name, address,
email address, phone numbers, payment information. We may also keep details
of your visits to our site including, but not limited to traffic data,
location data, weblogs and other communication data. We also retain records
of your queries and correspondence, in the event you contact us.
Please be aware that any video, image, or other content emailed or
otherwise made available by you to us, which is not required to process
your order whether published content or not, is not subject to our Privacy
How do we use your data?
We use information about you in the following ways:
• To process orders that you have submitted to us;
• To provide you with products and services;
• To comply with our contractual obligations we have with you;
• To help us identify you and any accounts you hold with us;
• To enable us to review, develop and improve our website and services;
• To provide customer care, including responding to your requests if you
contact us with a query;
• To administer accounts, process payments and keep track of billing and
• To detect fraud and to make sure what you have told us is correct;
We will keep your personal data for the duration of the period you are a
customer of hifiSSB. We shall retain your data only for as long as
necessary in accordance with applicable laws.
On the closure of your account, we may keep your data for up to 5 years
after you have cancelled your services with us. We may not be able to
delete your data before this time due to our legal and/or accountancy
obligations. We assure you that your personal data shall only be used for
these purposes stated herein.
Who has access to your personal data?
Here is a list of all the ways that we may use your personal data and how
we share the information with third parties.
We process your data for administration, billing, support and the provision
For the avoidance of doubt, we do not and never shall sell your personal
data to third parties for marketing or advertising purposes.
We may pass your personal data to third parties for the provision of
services on our behalf (for example processing your payment or drop
shipping). However, we will only ever share information about you that is
necessary to provide the service.
We may share your information if we are acquired by a third party and
therefore your data will be deemed an asset of the business. In these
circumstances, we may disclose your personal data to the prospective buyer
of our business, subject to both parties entering into appropriate
confidentiality undertakings. Similarly, we may share your personal data if
we are under a duty to disclose data in order to comply with any legal
obligation or to protect the rights, property, or safety of hifiSSB, our
customers, or others. This includes but is not limited to exchanging
information with other companies and organisations for the purposes of
fraud protection, credit risk reduction and dispute policies. However, we
will take steps with the aim of ensuring that your privacy rights continue
to be protected.
In preventing the use or processing of your personal data, it may delay or
prevent us from fulfilling our contractual obligations to you regarding any
orders still outstanding. It may also mean that we shall be unable to
provide our services or process the cancellation of any existing service or
You have the right to object to our use of your personal data, or ask us to
delete, remove or stop using it if there is no need for us to keep it. This
is known as your right to be forgotten. There are legal and accountancy
reasons why we will need to keep your data, but please do inform us if you
think we are retaining or using your personal data incorrectly.
Our Privacy Notice shall be made clear to you at the point of collection of
your personal data.
You can view, edit or delete your personal data through the hifiSSB account
You have the right to ask us not to process your personal data for
marketing purposes. If you choose not to receive marketing communications
from us about our products and services, you will have the choice not to
choose these by ticking the relevant boxes situated on the pages either at
sign up or in your control panel.
We will not contact you for marketing purposes unless you have given us
your prior consent. You can change your marketing preferences at any time
within your hifiSSB account or by contacting us.
Accessing and updating your data
You can maintain the accuracy of your information and ensure all your
details, including but not limited to, name, address, title, phone number,
e-mail address and payment details are kept up to date. You can do this by
updating your personal details within your hifiSSB account.
You have the right to access the information we hold about you. Please
email your requests to
so that we can obtain this information for you.
our support ticket system.
Links to other sites
hifiSSB may provide links to third party sites. Since we do not control
those websites, we encourage you to review the privacy policies of these
third party sites. Any information that is supplied on these sites will not
be within our control and we cannot be responsible for the privacy policies
and practices of these.
Where we store your personal data
We follow accepted ISO standards to store and protect the personal data we
collect, including the use of encryption if appropriate.
All information you provide to us is stored on our secured servers within
the EEA. Your information may be transferred to and stored in a country
outside the EEA in relation to provision of the services. The laws in these
countries may not provide you with the same protection as in the EEA;
however, any third party referred to above outside of the EEA has agreed to
abide by European levels of data protection in respect of the transfer,
processing and storage of any personal data. By providing your data to us,
you agree to this transfer and storage. However, we will ensure that
reasonable steps are taken to protect your data in accordance with this
As the transmission of information via the internet is not completely
secure, we cannot guarantee the security of your data transmitted to our
site and any transmission is at your own risk. Once we have received your
information, we will use strict procedures and security features to try to
prevent unauthorised access.
Any sensitive data (payment details for example) are encrypted and
Where we have given you (or where you have chosen) a password which enables
you to access certain parts of our website, you are responsible for keeping
the password confidential. We ask you not to share a password with anyone.
We agree to take reasonable measures to protect your data in accordance
with applicable laws and in accordance with our General Terms and
In the event of a data breach, we shall ensure that our obligations under
applicable data protection laws are complied with where necessary
Please e-mail any questions or comments you have about privacy to us at